• Mon to Fri ordered before 21:30, next day delivered
  • Shipping to all European countries
  • Secure payment, in advance or afterwards
  • Order carefree

Customer Service

How to order
To Order some products is very easy, by placing an item in your shopping cart and clicking on the "Checkout" button. You do not need to create an account. If you do create an account you can order faster with a subsequent purchase. Enter the shipping and payment details and choose a payment method. After checking the order and reading the terms and conditions, the order can be placed. You will receive an order confirmation by e-mail. As soon as the order is shipped you will also receive a message.

Payment, Prices & Offers
Payment is very easy and safe by using iDeal, PayPal, afterwards through Afterpay and with Credit Card (VISA / MasterCard). It is also possible to choose prepayment, the order will be sent after receiving your payment. The stated prices on the website are subject to change and are exclusive of VAT and excluding shipping costs. For offers applies: while supplies last.

 
Delivery
If the item is in stock and paid by using iDEAL, PayPal or Creditcard, the order that is ordered on weekdays before 21:30 will be delivered the next business day. In advance payment, the order is sent as soon as we have received the payment. If one of the items of an order is not in stock, the order is only sent when the entire order is complete. For the delivery we use a PostNL package service. The shipment can be tracked by Track & Trace code and is offered at least twice if nobody is at home.

 
Returns / Right of withdrawal
You can return your ordered items within 14 days without giving any reason to the address below. Always mention your order number at the return. If possible, in the original packaging. The article must be in original state and undamaged. In most cases the amount will be refunded within 10 days (no later than 30 days) incl. Shipping costs, the shipping costs for returning will not be reimbursed. Business customers can only make use of the return right in consultation. 

Account Information
Under "My Account" the account details can be modified, addresses can be created and an overview of the orders can be requested.

View orders
An overview of all (current) orders can be found in "My account", here the status of the order can be requested and an invoice can be printed. It is also possible to order the order again for repeat purchases.

Defect
The items are made with the best care and sending, If something breaks within the warranty period, you can return the item and we will take care of a replacement or repair. Do not just send an article back, but first contact us with the contact form. You will receive an RMA form with a unique RMA number.

Complaints
Of course it its annoying if you have a complaint about the service you have experienced.
Nevertheless, we kindly ask you to pass on your complaint by e-mailing the customer contact department.
This can be done by e-mail, regular mail and telephone.

Our employees of the customer contact department will view the complainment
and try to find a solution to everyone's satisfaction.

Our company details: 
Email: sales@bintra.nl
Telephone: 085-4885911
Post: Bintra, Zaagstraat 15, 7556 MX Hengelo 

After receiving your complainment, you will receive a confirmation from us.
We will respond to your complaint within 14 days of receipt, if it needs more time, we will notify you.

If you do not appreciate this, you can always contact the mediation department of Stichting Webshop Keurmerk where {{config path = "general / store_information / name"}} is affiliated. If for any reason the mediation attempt does not lead to a satisfactory solution, then there is the possibility to submit your dispute to the Disputes Committee (SGC).

Privacy
We respect the privacy of all users of our site and ensure that the personal information you provide is treated confidentially. We use your data to process orders quickly and easily as possible. For the rest we will only use this information with your permission. We will not sell your personal details to third parties and will only make them available to third parties that are involved in processing your order.

Terms and Conditions
In the terms and conditions you can read all about the conditions attached to the delivery, payment and guarantee.

Disclaimer
For the content of this website as well as the content of other expressions of our website we have drawn up a disclaimer.

Company details:

We are part of:

Bintra
Zaagstraat 15
7556 MX Hengelo 

 

BTW (VAT): NL1377.81.027.B01
KvK (Chamber of Commerce): 53606027 
Bank: NL20ABNA0472006274 ABN AMRO